Call Centre Solution: OmniContact
With OmniContact, call centres can harness the full potential of modern communication technology to foster stronger relationships, enhance efficiency, and drive growth.
Every channel your business needs in a single platform - from calls to live chat, social media messaging to WhatsApp. OmniContact will integrate it all into a single unified platform.
Manage calls more effectively
Reduce wait times
Improve customer satisfaction
Customers We Work With:
What Our Customers Say
OmniContact can address all your business needs
Call Centres (Inbound/Outbound)
Optimise your call centre operations with our Omnichannel solution. OmniContact is especially beneficial for call centres, empowering both inbound and outbound teams to manage calls more effectively, reduce wait times, and improve customer satisfaction through integrated communication channels and analytics
Customer Support
Provide personalised assistance and build stronger relationships
Sales Teams
Nurture leads, track progress, and close faster with OmniContact
Marketing Teams
Segment and target your audience for more effective campaigns
Small Businesses or Large Enterprises
A simple yet powerful contact management solution that fits your budget
3 steps to getting your OmniContact solution up and running:
Reach out to Saicom's sales team to discuss your Call Centre needs and schedule a consultation
Saicom's experts will assess your requirements, propose a tailored solution, and guide you through the onboarding process to ensure a smooth transition to Saicom OmniContact
Start enjoying the benefits of this powerful Omnichannel platform
About
About OmniContact
In today’s rapidly evolving business landscape, effective communication with customers lies at the heart of success. Businesses need more than just conventional communication tools; they require innovative solutions that can adapt to the ever-changing demands of the digital age. Saicom is your trusted partner in communication technology, offering specialised support for businesses of all kinds, including those operating in the dynamic call centre sector.
At Saicom, we understand that businesses of all sizes and industries, especially call centres specialising in both inbound and outbound operations, need a cutting-edge communication platform that seamlessly integrates various channels and empowers them to connect with customers on a deeper level.
Saicom is excited to introduce OmniContact as a service. This powerful Omnichannel solution is designed to elevate your customer communication strategies to new heights, offering a comprehensive suite of features and capabilities that will transform the way you engage with your clients. With OmniContact, call centres can harness the full potential of modern communication technology to foster stronger relationships, enhance efficiency, and drive growth. Whether you are a small business, a sales team, a large enterprise, or a call centre focused on delivering exceptional customer service, OmniContact is tailored to meet your unique needs and empower your contact management efforts.
Many businesses, particularly call centres grappling with disorganised contacts, missed opportunities and inefficiencies in their contact management, will benefit from the comprehensive solutions offered through OmniContact.
Key Features
Effortless Contact Management
Categorise, track and engage with your contacts like never before. OmniContact's user-friendly interface simplifies every aspect of contact management
Task and Reminder System
Never forget a follow-up or important deadline again. OmniContact keeps you on track with a built-in task and reminder system
Integration Capabilities
Seamlessly integrate OmniContact with your existing tools and software to create a unified and efficient workflow
Call Recording
Automatically record incoming and outgoing calls for compliance and quality assurance
CRM
Built-in CRM functionality or integrate with your current CRM
Live Dashboard
See real-time statuses and listen in to your team in real-time
Self-Learning
OmniContact intelligently learns how to route incoming interactions to the correct departments
Ticketing
Allow your customers to log issues across any channels allowing you to effortlessly track tickets and continue conversations across all channels
Communication Channels
Every channel your business needs in a single platform - from calls to live chat, social media to WhatsApp. OmniContact will integrate it all into a single unified platform
Insightful Analytics
Make data-driven decisions with powerful reporting and analytics tools. Understand your contact engagement and conversion rates
Automated Dialling
Improve agent productivity by having the system automatically make outgoing calls
Calling Scripts
Present your agents with relevant scripts and information
Voice Quality
Saicom's state-of-the-art redundant voice platform, coupled with the implementation of Quality of Service (QoS), guarantees the prioritisation of your voice traffic, ensuring optimal performance and delivering clear, crisp audio throughout your calls
Benefits
Enhanced Efficiency
Save time and reduce manual data entry. Automate repetitive tasks and focus on what matters most
Data-Driven Decisions
Gain valuable insights into your contact interactions and adjust your strategies for better results
Built to Scale
Powered by Microsoft Azure, OmniContacts' complete customer engagement platform is built on scalable cloud technology, meaning as your business grows, OmniContact will grow with you
Improved Engagement
Personalise your interactions and stay engaged with your contacts. Boost your marketing and sales efforts
Communication AI
OmniContact can transform your customer communications with unique and powerful AI tools
One Product, One Price
OmniContact is a complete solution. No complicated licensing or optional add-ons. Every feature is available to every user
Single Login
Your users can log in and access OmniContact with the same logins they use for all your existing systems, with two-factor authentication, physical tokens and all the other rules your business has set up
Data Security
OmniContact ensures the security of your data
Features
Security
OmniContact provides a solution that ensures the security of your data at all steps of the journey – from the customer, to the data centre, through to disaster recovery. Protecting your customer’s personal information has always been important. With the introduction of GDPR, CCPA and POPIA, the consequences of any breaches of security have never been more severe. Never mind the reputational damage and the potential media exposure any breach would bring.
Integrations include:
faq
Frequently Asked Questions
Saicom OmniContact plays a crucial role in call centre management by providing a comprehensive contact management system designed to streamline inbound and outbound communications, enhance agent productivity, and improve overall customer service
Saicom OmniContact works by allowing users to input their contact information into the system manually or import contacts from various sources such as email accounts or CRM platforms. Once contacts are added, users can organise them into groups, tag them for easy categorisation, and utilise advanced search functions to find specific contacts quickly
Yes, Saicom OmniContact is accessible across multiple devices, including desktop computers, laptops, smartphones, and tablets. It offers compatibility across different operating systems, ensuring you can access your contacts wherever you go
Saicom OmniContact supports various digital channels commonly used for communication and contact management, including email, phone, social media platforms, messaging apps, and more
Yes, Saicom OmniContact allows you to integrate multiple email accounts, including Gmail, Outlook, Yahoo Mail, and others, to manage contacts associated with those accounts within the platform
Yes, Saicom OmniContact is well-suited for remote call centre operations, offering cloud-based accessibility and remote agent capabilities. Agents can access the platform from anywhere with an internet connection, enabling flexible work arrangements without compromising productivity or customer service quality
Yes, Saicom OmniContact offers integration with popular CRM (Customer Relationship Management) systems such as Salesforce, HubSpot, Zendesk, and others, to enhance call centre operations. This integration ensures seamless data synchronisation between Saicom OmniContact and CRM platforms, enabling agents to access customer information and provide personalised service
Saicom OmniContact offers features specifically designed for inbound call management, including call routing, IVR (Interactive Voice Response) integration, call queuing, and intelligent call distribution to ensure efficient handling of incoming calls
Yes, Saicom OmniConact facilitates outbound calling campaigns through its dialer functionality. It allows call centre agents to make outbound calls efficiently while providing features such as call scripting, call recording, and campaign management to enhance productivity and effectiveness
Yes, Saicom OmniContact prioritises data security and employs robust measures to protect your contact information. It utilises encryption protocols to safeguard data transmission and storage, and regularly updates its security measures to address potential vulnerabilities
On signing up for the Services, the Customer will receive a bill for the non-recurring upfront costs as well as one month recurring monthly cost. The Customer will not be billed the monthly recurring cost for the month in which it goes live, the monthly billing will continue from the month post go-live, and continue thereafter on a monthly basis for the duration of the contract term.
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We’re passionate about creating cost-effective solutions that empower businesses and make a real impact on their growth and productivity. By working closely with you, we’re able to create a tailored offering to best suit your business needs. Contact us now to talk about what we can do to help move your business forward.