Intelligent Virtual Agent

Intelligent Virtual Agent
Intelligent Virtual Agent

Overview

Intelligent Virtual Agent

In today’s world, automation is becoming a business requirement.

It’s an effective way of cutting costs and optimising your business, especially when it comes to repetitive tasks. It’s why we’ve developed our Intelligent Virtual Agent solution, which allows you to effectively automate interactions between your organisation and your customers.

Our unique offering successfully blends automation and Artificial Intelligence (AI), for a better client experience. Available to all our clients, our Intelligent Virtual Agent currently leverages Text to Speech (TTS), Automatic Speech Recognition (ASR), and Natural Language Processing (NLP) capabilities, making it easier for businesses and their clients to interact with the system.

Key Features

Key Features

Biometric capabilities allow for user authentication without the need for a passcode or security questions

Outbound campaigns enable notifications and reminders to be sent to clients

Compliance with HIPAA (Health Insurance Portability Accountability Act) and PCI-DSS (Payment Card Industry Data Security Standard) ensures the protection of your clients’ sensitive data without revealing it to your human agents

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