Overview
Call Centre Solution
When it comes to call centres, we understand that every business will have different needs.
It’s why we’ve developed solutions that offer both choice and flexibility. Our optimum Call Centre Solutions provide easy-to-use, advanced functionality that delivers world-class client service to your business and can be overlaid on our existing Cloud PBX offering. Accessible from the cloud, our call centre management and analytics platform allows you to tap into your progress and results from anywhere.
Key Features
Key Features
Inbound or outbound functionality
Cradle to grave call reporting
Detailed agent reporting and analytics
Advanced agent routing functionality
Real-time call analytics
Customised integration (onto a variety of platforms via API)
Call queuing systems
Wallboards
Professional auto-attendants
Call recording
Real-time call analytics
Trend analysis by multiple intervals (per half an hour, per day, per week or per month)
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