Call Centre Solution

Call Centre Solution
Call Centre Solution

Overview

Call Centre Solution

When it comes to call centres, we understand that every business will have different needs.

It’s why we’ve developed solutions that offer both choice and flexibility. Our optimum Call Centre Solutions provide easy-to-use, advanced functionality that delivers world-class client service to your business and can be overlaid on our existing Cloud PBX offering. Accessible from the cloud, our call centre management and analytics platform allows you to tap into your progress and results from anywhere.

Key Features

Key Features

Inbound or outbound functionality

Cradle to grave call reporting

Detailed agent reporting and analytics

Advanced agent routing functionality

Real-time call analytics

Customised integration (onto a variety of platforms via API)

Call queuing systems

Wallboards

Professional auto-attendants

Call recording

Real-time call analytics

Trend analysis by multiple intervals (per half an hour, per day, per week or per month)

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